Unused merchandise with tags attached can be returned within 14 days for an exchange or store credit.
We do not issue refunds for returned merchandise and cannot honor exchanges or credit for any merchandise that has been used, or is not in its original condition. We are not responsible for any damage that is caused by your dog to any of the merchandise.
- Custom orders - these cannot be exchanged or returned.
- Sale Items - all "Sale" items are considered non-refundable and are final sales.
- Food and treats cannot be returned for health reasons.
- Carriers, beds and blankets cannot be returned due to health and safety concerns
If you are needing to return your online purchase, we will happily exchange your purchase or credit your account within 14 days of receipt with original tags in unused condition.
For an exchange or credit please contact the store at : firstname.lastname@example.org to explain the reasoning and so we can collect required information.
Once we receive the returned merchandise and required information we will process the exchange or credit.
Shipping charges for exchanged orders are the responsibility of the customer. If additional charges are required (exchange is for a higher value item and applicable shipping charges) we will contact you for to discuss the charges.
US & International Customers
We are in Canada, when returning merchandise for an exchange or online store credit, we suggest you also track and mark your package clearly as a RETURNED PRODUCT so as not to incur any further customs charges. Please contact us at email@example.com if you have any questions.